Terms and Conditions

Prestasi Travel & Tours Sdn. Bhd. has made efforts to ensure the accuracy of the contents on this website. However, Prestasi Travel & Tours disclaims liability for any loss, damage, or inconvenience that may arise from the use of, or inability to use, any information provided on this website. Visitors using this website and relying on any information do so at their own risk. Prestasi Travel & Tours does not guarantee or warrant that the information accessible through the website is accurate, complete, or up-to-date.

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Exploring new cultures through travelling expands the mind and nourishes the soul, offering valuable opportunities for enrichment.

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Let this beautiful tropical country fill your journey with surprises.


Prestasi Travel & Tours Sdn. Bhd. has endeavored to ensure the accuracy of the contents on this website. However, Prestasi Travel & Tours will not assume liability for any loss, damage, or inconvenience arising from the use of or inability to use any information on this website. Visitors utilizing this website and relying on any information do so at their own risk. Prestasi Travel & Tours  does not assert or guarantee that the information accessible via the website is accurate, complete, or up to date.

Prestasi Travel & Tours will not be held liable (to the fullest extent permitted by law) for any loss, damage, or inconvenience arising from the use of or inability to use any information on this site.

Prestasi Travel & Tours disclaims responsibility for the content of linked websites, and links should not be construed as an endorsement of any kind. Prestasi Travel & Tours has no control over the content and availability of external websites we may link to.


All images featured on this website were acquired in good faith by Prestasi Travel & Tours Sdn. Bhd., with the belief that all required consents and clearances were secured for their usage. If you suspect unauthorized use of an image belonging to you, please get in touch with us.

For cases where attribution is necessary, a link to the original website or image is provided.


Your utilization of the softnet.app/holidays-in-malaysia/ website implies your acceptance, without alteration, of the booking terms outlined here. These terms may be subject to change by softnet.app/holidays-in-malaysia/ without prior notice. By using softnet.app/holidays-in-malaysia/, you acknowledge and agree to comply with all current terms as specified herein. If you disagree with any aspect of the following terms, refrain from using softnet.app/holidays-in-malaysia/.

You represent and warrant that:

  • You have attained a legal age that permits the use of these websites in accordance with all terms and conditions stated herein and to establish legally binding obligations for any liabilities resulting from the use of this website.
  • All information provided by you while using this website is truthful and accurate.
  • You will refrain from posting or transmitting any unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic, or profane material or any content that could lead to criminal offenses, civil liability, or violations of any law.
  • You will not utilize this website to make any speculative, false, or fraudulent reservations or any reservations in anticipation of demand.

Your utilization of this website is entirely at your own risk. softnet.app/holidays-in-malaysia/ (including our products and services) is provided on an “as is” basis, and you bear full risk and responsibility for your use of this website.

To the utmost extent permitted by law, softnet.app/holidays-in-malaysia/ explicitly disclaims all warranties, whether express or implied, concerning its purpose, non-infringement of intellectual property or other proprietary rights, or compatibility between this website and any software or hardware.

The information within these websites is subject to change without prior notice.

softnet.app/holidays-in-malaysia/ neither warrants nor makes any representations regarding the accuracy or completeness of these websites or any of the dates or information contained within them. Additionally, there is no assurance that the use of this website will be uninterrupted or error-free, or that any information, data, content, software, or other material accessible through these websites will be free of bugs, viruses, worms, trojan horses, or other harmful components.

softnet.app/holidays-in-malaysia/ will not be held responsible for any direct, indirect, special, incidental, or consequential damages arising from or in any way related to the use or inability to use this website, or the information, products, and services obtained through this website. This includes the submission of any personal information, such as bank and credit card details, the performance or non-performance by softnet.app/holidays-in-malaysia/, or any unauthorized access or breach of security into these websites through the internet or otherwise, whether based on contract, strict liability, tort (including negligence), product liability, or otherwise, even if softnet.app/holidays-in-malaysia/ has been informed of the possibility of such damages.

Notwithstanding anything to the contrary in this Agreement, the liability of softnet.app/holidays-in-malaysia/ shall not, under any circumstances, exceed RM3000 in aggregate.

The disclaimer and limited liability of softnet.app/holidays-in-malaysia/, as outlined in this agreement, are fundamental components of the agreement between you and softnet.app/holidays-in-malaysia/. You acknowledge and agree that softnet.app/holidays-in-malaysia/ would not be able to provide the products and services on their current basis without these limitations. This clause will remain in effect even after the termination of this agreement.

softnet.app/holidays-in-malaysia/ shall not be held liable for damages of any kind arising from any failure or delay in the performance of any or all of our obligations outlined herein or related to any product or service if such failure or delay is caused by circumstances or events beyond our reasonable control.

softnet.app/holidays-in-malaysia/ reserves the right, at any time and at its sole discretion and without cause or notice, to terminate or restrict your access to these websites or decline to fulfill any booking or reservation requested by you, without the obligation to provide reasons or advance notice.

You are required to indemnify and hold softnet.app/holidays-in-malaysia/ harmless from any claims, demands, actions, or proceedings made or brought against softnet.app/holidays-in-malaysia/, arising from your use of this website and/or any breach of any term or condition by you.

These websites may feature hyperlinks to websites operated by parties other than softnet.app/holidays-in-malaysia/. The presence of hyperlinks to such websites does not signify softnet.app/holidays-in-malaysia/‘s endorsement of these websites or any affiliation with their operators. softnet.app/holidays-in-malaysia/ is not accountable for the content of external websites.

In any jurisdiction where any provision of this agreement is deemed invalid, prohibited, or unenforceable, the following shall apply:

  • The provision shall be ineffective in that jurisdiction to the extent of the invalidity, prohibition, or unenforceability.
  • The remaining provisions of this Agreement will not be invalidated.
  • The validity of the provision in question shall not be affected in any other jurisdiction.

This Agreement and your use of the websites do not create, and shall not be construed as creating, any joint venture, partnership, employment, or agency relationship between you and softnet.app/holidays-in-malaysia/.


Please be aware that specific terms and conditions, beyond those outlined in this agreement, will be applicable to your booking and purchase of products and services from softnet.app/holidays-in-malaysia/. Your acceptance of softnet.app/holidays-in-malaysia/ conditions of purchase, as well as the terms and conditions set forth by any travel-related product or service supplier, is a requisite.


This agreement, encompassing softnet.app/holidays-in-malaysia/‘s conditions of purchase delineated below, represents the totality of the understanding between the parties concerning its subject matter. It prevails over any preceding oral or written agreements on the same subject.

This Agreement is subject to interpretation in accordance with the laws of Malaysia. You expressly consent to the exclusive jurisdiction of the courts of Malaysia.


Your booking and purchase of our products and services are governed by the terms and conditions set forth below, as well as any additional terms imposed by our supplier(s) from time to time (referred to as “Supplier Terms”).

By completing a booking through these websites, you acknowledge and agree to comply with both softnet.app/holidays-in-malaysia/‘s conditions of purchase and the applicable Supplier Terms.

Please note that the rates quoted for the products or services are subject to change without prior notice.


It is your responsibility to verify the accuracy of the details on your travel voucher. Any additional charges resulting from corrections to inaccuracies in the voucher are your liability.

  • Payment can be made by credit card or cash payment through bank transfer.

  • Full payment is required upon confirmation; failure to do so will result in automatic cancellation of your reservation.

  • Credit card payments can be processed online or offline for your convenience.

To facilitate the processing of your booking or reservation request, you must provide your credit card details. The submission of your booking or request serves as your authorization for softnet.app/holidays-in-malaysia/ to promptly book the requested travel product(s) on your behalf. Your credit card will be charged for the full payment upon receiving confirmation of the product(s) availability from the supplier.

Please note that softnet.app/holidays-in-malaysia/ will not automatically charge your credit card or make a booking if there is a variance in the quoted rates.

Payments can be made in any of the currencies supported on these websites. softnet.app/holidays-in-malaysia/ reserves the right to determine the applicable exchange rates for the supported currencies at its sole discretion. The exchange rates provided will be final and non-negotiable.

softnet.app/holidays-in-malaysia/ operates as a travel and tour service website, facilitating arrangements for flights, hotel rooms, activities, ground transport, ferry services, and other offerings through various third-party suppliers. While Holidays In Malaysia acts as an agent to connect users with these third-party suppliers, it should be noted that Holidays In Malaysia is not directly responsible for the fulfillment of services by these suppliers. Any losses, inconveniences, or liabilities arising from non-fulfillment or negligence of services provided by third-party suppliers are not the responsibility of Holidays In Malaysia. Users are advised to review and abide by the terms and conditions of the respective third-party suppliers.

softnet.app/holidays-in-malaysia/ functions solely as a platform facilitating access to products and services offered by suppliers. It explicitly disclaims responsibility and liability for the following:

  • Overbooking, misinformation, or mishandling of reservations or bookings by suppliers.
  • Any dissatisfaction or complaint from members regarding the quality of products or services provided by suppliers.
  • Damage or loss to personal property or personal injury sustained in any manner.

In instances of mishandling, misinformation, overbooking, dissatisfaction, or complaints, members are urged to directly engage with the respective supplier. Suppliers are obligated to address such matters in accordance with their policies.

It is incumbent upon you to obtain a visa (if required) and ensure the validity of your passport throughout your trip. For additional information on passport or visa requirements, kindly refer to our website or contact our customer services department.

All products and services presented on these websites are subject to availability and acceptance at the discretion of the respective supplier.

Should a product or service you’ve booked become unavailable, softnet.app/holidays-in-malaysia/ will make reasonable efforts to propose an alternative of similar pricing and quality.

If the suggested alternative is neither acceptable nor available and is fully paid, a refund will be processed as per our refund policy.

Failure to accept the proposed alternative within the specified deadline grants us the right to cancel the booking.

Refunds by softnet.app/holidays-in-malaysia/ will be considered in the following scenarios:

  • The fully paid product or service becomes unavailable, and our suggested alternative is not acceptable to you.
  • If you cancel your booking within the stipulated time period specified in our travel voucher where refunds are available (the “Cancellation Period”).

In the event of a confirmed booking being cancelled or partially cancelled, the following cancellation charges will be levied:


  • If notification of cancellation is received after booking is confirmed (check-in voucher issued) or payment is completed, there will be no cancellation charge except for a 10% or RM50 (whichever is higher) administration fee.
  • If notification is less than 10 Malaysian business days before the check-in date – 1 night room charge.
  • If notification is less than 7 Malaysian business days before the check-in date – 100% of the total room charges.
  • No Show – 100% of the total charges.
  • Booking under promotional rate – no cancellation or amendment is allowed.

Tours, Transfer and Packages:

  • If notification of cancellation is received after booking is confirmed (hotel check-in voucher issued) or payment is completed, there will be no cancellation charge except for a 20% or RM100 (whichever is higher) administration fee.
  • If notification is less than 15 Malaysian business days before the check-in date – 50% of total charges.
  • If notification is less than 10 Malaysian business days before the check-in date – 100% of total charges.
  • Booking under promotional rate – no cancellation or amendment is allowed.

Flight, Bus, Coach or Ferry Ticket:

  • Non-refundable once the ticket is issued.

To cancel your reservation, you must do one of the following:

  • Send us an e-mail (xxx) with the word “CANCEL” in the subject line and quoting your booking ID (e.g., 11111) if you have one. If you do not have a booking ID, please send the hotel name, location, guest names, and relevant dates.
  • Phone us directly: (Malaysia) 

Not adhering to these steps will lead to your obligation to comply with the aforementioned conditions. Therefore, it is crucial that you inform us as early as possible.

Should you, for any reason, choose not to use your reservation and neglect to contact us for cancellation, we do not provide any refund for the funds associated with the aforementioned booking.